Shipping Policy

As per our current order values, all orders qualify for free delivery, since no order placed with us currently falls below ₹200. This means that under our present order patterns, every customer receives free delivery by default.

To account for smaller orders going forward, Gprints will apply the following structure. Orders below ₹500 will be charged a shipping cost based on the actual delivery charge for that shipment, calculated at the time of dispatch. Orders of ₹500 and above will continue to receive free delivery, with no shipping charge added at checkout.

Once a design has been submitted and approved, and the order has moved into production, any related sizing or design queries are typically resolved within 2 to 3 hours. Orders are only dispatched once production is fully complete and has passed our internal quality check.

Gprints currently ships across India. Wherever you are located, you can place an order with us and have it delivered to your address.

Delivery timelines vary by product, since some jobs take longer to produce than others. As a general guide, visiting cards are dispatched within 3 to 5 working days, wedding cards and finishes involving Spot UV or foiling within 5 to 7 working days, t-shirt printing within 5 to 7 working days, and bulk branding orders within 7 to 10 working days. These timelines run from the point your design is approved, not from the point the order is placed.

Transit time after dispatch depends on your location, and deliveries to metro cities generally arrive faster than those to remote pin codes.

Gprints ships through established national courier services. The partner used for any given order is selected based on your delivery pin code and the size of the consignment, so that your order reaches you by the most reliable route available. The courier handling your order is confirmed to you at the time of dispatch.

Once your order has been dispatched, we share the courier name and tracking details with you directly on WhatsApp, on the same number used to place or discuss the order. You can also check the current status of any order from the Your Orders section of your Gprints account.

If you would prefer to collect your order in person rather than have it delivered, store pickup is available. Please let us know at the time of ordering, or message us on WhatsApp before your order moves into production, so we can hold it for collection instead of handing it to a courier. We will confirm on WhatsApp as soon as your order is ready to be picked up.

Couriers ordinarily make up to three delivery attempts. If your order cannot be delivered after these attempts, it is held at the local courier facility for a short period, usually around seven days, before being returned to us. If this happens we will contact you on WhatsApp to arrange redelivery to the same address or to an alternate one.

Where a delivery fails because of an incorrect or incomplete address provided at the time of ordering, any additional courier charge for redelivery will be payable by the customer.

If you have a question about your delivery status or shipping charges, please reach out to us on WhatsApp or through our contact page with your order details, and our team will be happy to help.